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University of Utah Health Patient Coordinator in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The University of Utah Transgender Health Program is a multi-disciplinary program that serves to provide and facilitate the heath care needs of transgender and gender diverse individuals. The Program includes specialists in family medicine, pediatrics, adolescent medicine, endocrinology, plastic surgery, urology, speech-language pathology, physical therapy, gynecology, fertility, and mental health.

This position is responsible for the coordination of all aspects of the patient experience. The Patient Coordinator works with various providers and services to ensure that new patients are assimilated into the system. Additionally, they will assist the Program Coordinator with outreach when available, and attending meetings related to system wide education efforts.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.

  • Assesses patient questions and ensures the appropriate coordination of the patient experience. Directs the scheduling of patient appointments with providers and ancillary services.

  • Educates patients about available resources and what to expect during their visit.

  • Coordinates referrals from physicians and self-referred patients.

  • Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.

  • Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.

  • Serves as a liaison for patients while hospitalized to ensure excellent patient experience.

  • May assist clinical staff in patient procedures in accordance with the incumbent's licensure, as required by the specific department.

  • May coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.

  • May act as a liaison with other care groups such as social work, financial counseling and nutrition to facilitate the patient intake process.

  • May assist in the coordination of seminars and community outreach activities.

  • May assist in the procurement of the appropriate patient supplies and equipment.

  • May perform some Case Management duties.

Knowledge / Skills / Abilities

  • Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.

  • Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.

  • Ability to learn new applications and software, procedures and processes.

  • Ability to assimilate data from various sources.

  • Strong ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.

  • Able to prioritize and multi-task in a fast paced environment.

  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

Qualifications

Qualifications Required

  • Associate's degree in a Health Care, Business, Communications, related field, or the equivalency.

  • Two years of applicable experience.

Qualifications (Preferred)

Preferred

  • LGBTQ community experience, including an understanding of biopsychosocial issues affecting transgender populations, such as healthcare needs, substance abuse, health risks, and legal issues.

  • Competency in electronic patient charting and scheduling in EPIC

  • Experience in healthcare disciplines, ideally including care coordination, case management, community mental health, patient education and complex social issues, working with an adult and adolescent underserved population

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 44913
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8am-5pm (occasional outside hours)
Location Name University of Utah Hospital
Patient Care? No
City SALT LAKE CITY
State UT
Department UUH OPC 32S Transgender Srvcs
Category Ambulatory

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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