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Job Information

University of Utah Practice & Patient Care Crd in Salt Lake City, Utah

Open Date 11/02/2020

Requisition Number PRN24651B

Job Title PS Practice & Patient Care Crd

Working Title Practice & Patient Care Crd

Job Grade E

FLSA Code Professional

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary


VP Area U of U Health - Academics

Department 01102 - Liver Transplant Program

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39,300 to 64,349

Close Date

Open Until Filled Yes

Job Summary

The Patient Care Coordinator ( PCC ) plays a key role in the practice by working with practice teams, patients, and in building systems, (re)designing processes, leveraging health information technology and collaborating to improve the quality, equity, and outcomes of care. In addition, the PCC will provide care coordination, as well as facilitate the provision of care activities as specified by members of the practice team.


•Communicate and collaborate between patients and the practice’s care teams. Facilitate excellent patient care. Maintain patient care database by entering new information as it becomes available, verifying findings. Schedule surgeries and pre-operative testing, coordinating with various internal and external care teams. Provide follow-up and support as needed with patients at the request of the physician and care teams. Assist patients in navigating the healthcare system. Responsible for tracking clinic referrals and auditing referrals periodically to verify appropriate follow-up.

•Quality Improvement: Participate in the use of quality improvement techniques and tools to:

oIdentify relevant improvement opportunities

oDesign and implement improvements

oMeasure their impact

oHold the gains

oSeek opportunities to continuously improve

•Collaborate on various tasks including, but not limited to; patient referrals, patient resources, process improvement, facilitating care as defined by the physician and APC teams.

Minimum Qualifications

Bachelor‘s degree or equivalency in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA ). Familiarity with electronic medical record ( EMR ) applications.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.