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Job Information

Intermountain Healthcare Registered Nurse (RN)- Homecare Intake Coordinator- Full Time/36 hours in Salt Lake City, Utah

Job Description:

Performs telephone assessment of the needs of referred patients by determining appropriateness for admission and coordinating services. Provides excellent customer service to all referral sources and participates in agency marketing effort. Is responsible for triage and patient placement. Acts as a clinical resource to the health care team.

Posting Specifics

Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here at https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/ for more details

Department: Homecare- Salt Lake City

Shift Details: Every Thursday/Friday 1030a-11pm and every other weekend (Saturday and Sunday on the same weekend) 1030a-11pm, with some holidays required

Job Essentials

Intake Process

Completes the intake process according to agency guidelines.

Performs telephone assessment of physical, social and psychological status (including cognitive, communicative, and developmental skills as appropriate.)

Asks appropriate questions and utilizes assessment skills appropriately.

Identifies potential patient needs for various home health and hospice services.

Understands disease/physical process.-Understands surgical procedures and related care.

Understands appropriate time frames when coordinating services with internal departments, external agencies and insurance companies and prioritizes accordingly.

Communicates delivery of services schedule with staff and patient

Documentation

Obtains and evaluates appropriateness and completeness of initial physician's orders and ensures completion of documentation.

Follows agency guidelines for accurate and timely documentation and communication of orders.

Completes and distributes documentation in an accurate and timely manner according to agency guidelines.

Insurance Eligibility

Determines eligibility through an understanding of Medicare regulations, private pay options or by contacting third party payers.

Completes insurance verification and records information in appropriate computer program(s).

Maintains knowledge base of community and other resources.

Facilitates referrals to alternative providers for services that are not available or do not meet eligibility.

Makes appropriate referrals to Social Worker or Patient Account Services for financial consideration.

Customer Service

Utilizes effective communication skills with all customers/co-workers in a timely, concise, clear, and positive manner.

Takes ownership for meeting customer's needs and resolving concerns/issues appropriately.

Maintains professionalism in conversations with patient, families, staff, physicians and pay source companies.

Documents and communicates staff and patients concerns/issues to appropriate personnel.

Teaches clients and families on their individual level.

Communicates with appropriate manager regarding complicated referrals.

Maintains professional boundaries with clients and families.

Minimum Qualifications

Current RN licensure.

One year acute patient care or homecare experience.

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Basic computer skills.

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Excellent customer service skills.

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Must be able to work independently, prioritize and perform detailed work in a fast paced team environment.

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Ability to exercise courtesy, tact, and sensitivity with team members and customers.

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** Note:RNs hired on or after January 1, 2019 who have 12 months or less of working experience as an RN prior to joining Intermountain must obtain their BSN degree on or before June 1, 2024.

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RNs hired on or after January 1, 2020 who have 12 months or less of working experience as an RN prior to joining Intermountain must obtain their BSN degree on or before June 1, 2025.

Preferred Qualifications

Bachelor's Degree in Nursing (BSN) from an accredited institution.

Homecare, insurance or other third party payer experience.

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Prior leadership experience.

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Horizon computer software experience.

Physical Requirements:

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.

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Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

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Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, and driving a vehicle.

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Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

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Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of furniture, equipment, power cords on the floor, etc). Need to ascend and descend stairs or uneven surface in order to access patients.

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Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Homecare - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

36

Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!

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